Abysmal incompetence: Verizon has lost our phone numbers

Post Sandy, it appears we may never get back most of our phone numbers of 22 years!
The problem goes farther back from Sandy to when we moved to our great new digs at 160 Broadway last April. They installed and moved (albeit late) our lines properly but never got the billing right. Then Sandy hit and eventually, even though we were calling them to make sure they took care of us, just let our main number (212 643 5407) back into the available pool to be grabbed by the first schmuck.
To this day, as for much of lower Manhattan, we STILL do not have normal service on the rest of our numbers. Our fax # of 22 years (212 643 1545) is still not operating.
After months of waiting, we gave up and went to Time Warner to get back phone service and also internet which we’d otherwise still not have!
It’s one thing to have your main operating center downtown completely drowned in seawater, it’s quite another to screw up billing so badly as to result in the loss of our numbers for years.
Never mnd the literally hours of being bounced around trying to deal with them on this for the last close to 3 months.
If ever there was the definition of clusterf**k, it’s Verizon.
So now our main number is 646 559 4681, our fax number where you can reach us is 646 559 4838. We hope yet to get our old fax # back.
Thank God we still do have our old 800# working: 800 886 1223.

…and thanks to Verizon’s obnoxious incompetence…

…we have still no internet and even phone lines! They were supposed to come days before our move to install both and failed to do so.
What did they do to make up for it? Put us back in the queue as if we were a new order! Another 2-3 week wait!!!
And I haven’t even started… we have been fighting this every day to little avail.
Hopefully by the end of this week we should have all this up and running but God knows.
Meantime it’s a been a wangling of using a cellphone hotspot and Starbucks and routing calls to our cellphones!
ARGH!!
It’s enough to turn you into THE HULK.
We’ve been hearing a lot of Verizon horror stories like this. Anybody else experience this?